Lytt Terms of Service
Last updated: 3 November 2026
Pre-launch notice: Lytt is in a pre-launch testing phase. The Trips shown on the Platform are samples and no real bookings are being taken. Checkout runs in our payment provider's test mode, which accepts only test payment details, so no real money is charged.
Lytt Culture Labs Private Limited (CIN: U79900HR2026PTC151135), a company incorporated on 29 September 2026 under the Companies Act, 2013, with its registered office at I-201 JMD Gardens, Sector 33, Sohna Road, Gurgaon 122018, Haryana, India ("Lytt," "we," "us").
1. Introduction & Acceptance
These Terms of Service ("Terms") govern your ("Traveler," "you") access to and use of the Lytt mobile application and website (together, the "Platform"), operated by Lytt Culture Labs Private Limited ("Lytt," "we," "us"), and your booking of any trip, tour, or travel experience ("Trip") made available through the Platform. By creating an account or making a booking, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree to these Terms, do not create an account or book a Trip.
2. Eligibility
2.1 You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to create an account or book a Trip on the Platform.
2.2 Lytt does not currently support any accompanied-minor, student-group, or under-18-with-guardian-consent booking. This requirement applies to every individual included in a booking, not only the Traveler who creates the account or makes the booking — see Section 2.4 for bookings that include other individuals.
2.3 You are responsible for ensuring all information you provide (identity, travel documents, emergency contact, dietary/medical disclosures you choose to share, etc.) is accurate and current.
2.4 Other Travelers You Add to a Booking. A booking may include other individuals besides you (for example, a group trip). Every individual on a booking needs their own Lytt account: each person you add will receive a link to create one and to verify their identity under Section 2.7, and they accept these Terms and the Privacy Policy for themselves when they do. Where you add another individual to your booking, you are responsible for: (a) providing accurate information about them; (b) confirming that they independently meet the age and contract-capacity requirement in Section 2.1, and any other eligibility requirement that applies to the Trip; (c) telling them that you are including them on the booking and sharing their details with Lytt for that purpose; and (d) providing their email address and phone number, so Lytt can send them that link. If the link doesn't reach them, you can correct their contact details from your booking. Lytt will tell you whether each person you added has completed verification, and if their details didn't match, so you can help them fix it. Lytt is not liable for inaccurate, incomplete, or fraudulent information you provide about another individual on your booking.
2.5 Trip-Specific Eligibility Requirements. Some Trips, or specific activities within a Trip, carry additional eligibility requirements beyond Section 2.1 (for example, a minimum fitness level, a narrower age range, or a health/medical restriction), set by the Operating Partner and published on the Trip's details page. By booking, you confirm you meet the Trip's published requirements as a whole. Checkout confirmation of these requirements is given at the Trip level, not separately for each individual activity or add-on — you remain responsible for confirming you meet every requirement that applies to you, including for specific activities.
2.6 Where an eligibility gap specific to one activity within your Trip is identified after booking (for example, an activity's own requirement that wasn't caught by the Trip-level confirmation in Section 2.5), it may be resolved directly between you and the Operating Partner on the ground — for example, by substituting or excluding you from that specific activity — without this affecting the rest of your Trip, requiring a cancellation, or otherwise involving Lytt. This is distinct from Lytt's own review-and-cancellation process under Section 6.4, which addresses more serious concerns that Lytt is asked to review. Lytt is not responsible for how an Operating Partner manages an on-ground, activity-specific substitution or exclusion of this kind.
2.7 Identity Verification. Every Traveler must verify their identity before joining a Trip, including every individual added to a booking under Section 2.4. Verification opens once your booking is confirmed and must be completed by the verification deadline shown in your booking, which is 3 days before the date Lytt confirms the final group to the Operating Partner; Lytt will send you reminders before then. You verify using either Aadhaar or PAN, through a licensed identity-verification provider and your own DigiLocker account, with your consent. Using Aadhaar is your choice: you can use PAN instead for any Trip, and that won't affect your access to the Platform or your booking. Lytt will tell you, at the point of asking, why the information is needed and what the method you choose will share with Lytt. You only need to verify once: your verified status carries over to later bookings, and your verified name, date of birth and gender can then only be changed by contacting Lytt support. How Lytt handles this information is described in the Privacy Policy (Sections 4.3 to 4.9).
2.8 If verification isn't completed. If someone on a booking hasn't verified by the deadline, or their verified details don't match the information given for them on the booking (for example, their name or date of birth) and the mismatch isn't fixed by the deadline, Lytt will try to contact them, and may then cancel their place on the Trip after review by Lytt's team. If verification keeps failing for a technical reason, Lytt's support team will help, including by sending a new verification link. Where a place is cancelled under this Section, Lytt will refund the amount paid for that person, less any payment processing fees Lytt cannot recover. The rest of the booking stands, and the other Travelers on it remain on the Trip.
3. Nature of the Service — Lytt's Role as Booking & Payment Agent
3.1 Lytt operates a marketplace connecting Travelers with group trips. For each Trip, Lytt contracts with a single independent, third-party tour operator or host who bears overall, accountable responsibility for delivering the travel services described in the Trip listing (accommodation, local transport, activities, guiding, etc.) (the "Operating Partner"). The Operating Partner may itself engage other vendors, hosts, guides, or service providers to deliver specific components of the Trip (for example, a separate accommodation provider, local transport company, or activity operator); where it does, those parties act as the Operating Partner's own subcontractors, and the Operating Partner — not Lytt, and not any individual subcontractor — remains the single party contractually responsible to Lytt (and, through Lytt, to you) for the Trip's overall delivery. Each Trip is curated with creative input from an independent content creator ("Creator").
3.2 Lytt is not the Operating Partner and does not itself provide travel, accommodation, transport, or guiding services. Lytt's role is that of a technology platform and payment collection agent: Lytt facilitates discovery of Trips, processes your booking and payment on behalf of the Operating Partner, and provides customer-facing support and platform governance as described in these Terms.
3.3 No direct contract between you and the Creator or the Operating Partner is created by these Terms. Your booking contract for payment and platform use is with Lytt. Lytt separately contracts with each Creator and each Operating Partner to make the Trip available on the Platform. This structure does not reduce Lytt's responsibilities to you under these Terms or under applicable Indian consumer protection law; it describes how liability for actually rendering travel services is allocated between Lytt and the Operating Partner (see Section 10).
3.4 Lytt reserves final authority over what is listed on the Platform, including the right to set guardrails on pricing, remove or suspend listings, and intervene in disputes, as further described below.
4. Trip Pricing & Your Invoice
4.1 Each Trip listing shows a total price to you. Your invoice/receipt from Lytt will show two line items:
- "Trip Cost" — Lytt's price for delivering and curating your Trip, covering amounts payable to the Operating Partner, the Creator, and any other party involved in providing or curating the Trip, and other costs of putting the Trip together, shown as a single combined figure; and
- "Lytt Platform Fee" — Lytt's own fee for operating the Platform and facilitating your booking.
4.2 The "Trip Cost" figure is not a pass-through of any single amount Lytt pays to any one party. It is a combined figure; Lytt separately pays amounts to the Operating Partner, the Creator, and any other applicable party out of amounts collected from you, and separately withholds and remits any applicable taxes (including TDS) on these payments.
4.3 Any applicable taxes are shown at checkout and on your invoice.
4.4 Optional Extras and Payments During a Trip. Your Trip price covers everything listed as included on the Trip's details page. You won't be asked to pay for any of it again during the Trip. Some Trips also offer optional extras, each listed with a fixed price, either:
(a) bookable before the Trip, which you buy through Lytt; or
(b) available on request during the Trip, which you can ask the Operating Partner for on the Trip and pay them directly, at the listed price and no more.
Nobody on a Trip (including the Operating Partner, its staff, or the Creator) will sell anything to you, take you to shopping or sales stops that aren't in the itinerary, or ask you to pay for anything not listed. If that happens, please tell Lytt. Lytt may arrange brand activities on some Trips, such as free product samples or experiences; taking part is optional. Anything you choose to arrange on a Trip that isn't listed for it (for example, an activity you book yourself with a local provider) is outside your Trip and isn't Lytt's or the Operating Partner's responsibility.
5. Payment Terms
5.1 Deposit & Balance. Depending on the Trip, your booking may be secured with a deposit — which may be any amount up to and including the full Trip price — with any remaining balance due before a cut-off date shown at checkout.
5.2 Accepted Payment Methods. Lytt accepts the payment methods shown at checkout, which may include cards, UPI, net banking, and Buy-Now-Pay-Later/EMI options. These payment methods may be provided through one or more third-party payment or financing providers, which Lytt may add, change, or use interchangeably at its discretion — including for redundancy, service continuity, or to cover different services. Any provider-specific terms will be presented to you at the point of use.
5.3 How Your Payment Is Collected and Routed. You pay Lytt directly for your Trip. Lytt is responsible for collecting your payment and for routing the appropriate amounts to the Operating Partner and the Creator, using whatever payment collection, settlement, or routing arrangement(s) Lytt determines from time to time, consistent with applicable law.
5.4 Waitlist. Joining a Trip's waitlist does not guarantee you a place on it. If a spot becomes available, Lytt will offer it to waitlisted Travelers in waitlist order, for a window Lytt sets and communicates to you at the time of the offer; you must complete payment within that window to secure the spot, or the offer expires and the spot is offered to the next Traveler on the waitlist. Lytt reserves the right not to offer a Trip to any or all waitlisted Travelers, including where the Trip is cancelled or no further spots become available.
5.5 Group Bookings. Where your booking includes other individuals under Section 2.4, payment for the entire booking is collected from you as the Traveler who made the booking; any division of cost among them is between you and them.
6. Cancellations & Refunds
6.1 If you cancel a confirmed booking, the cancellation and refund terms that apply are shown on the Trip's details page and confirmed to you at checkout — these may vary by Trip and are not fixed by these Terms. Refunds, where applicable, are issued to your original payment method.
6.2 The cancellation and refund terms shown for your Trip at checkout form part of your booking with Lytt.
6.3 If a Trip is cancelled by Lytt or the Operating Partner (e.g., due to insufficient bookings or Operating Partner withdrawal), other than because of a force majeure event (which is covered by Section 6.5), you will be offered a full refund of amounts paid to Lytt, or, where available, the option to transfer to another Trip.
6.4 Lytt-initiated cancellation of your individual booking. Except for a cancellation for incomplete or mismatched identity verification, which is governed by Section 2.8, and separately from a whole-Trip cancellation (Section 6.3) or an on-Trip removal for safety-endangering conduct (Section 8.3, which does not carry a refund), Lytt may cancel your specific booking on its own initiative before departure — for example, following a concern about your eligibility, safety, payment, or conduct that a Creator or Operating Partner raises and Lytt reviews and confirms — in which case you will receive a full refund of amounts paid to Lytt for that booking.
6.5 Force Majeure. Neither Lytt nor the Operating Partner is liable for failure to perform due to events beyond reasonable control (natural disasters, government action, pandemics, civil unrest, etc.). If a Trip is cancelled or can't go ahead because of such an event, Lytt will refund you, to your original payment method, everything you paid for it, less only your share of any costs the Operating Partner has actually spent on the Trip and can't recover (which can never be more than Lytt had already paid the Operating Partner for the Trip). Lytt will tell you what, if anything, was deducted and why. Lytt won't keep anything itself, including the Lytt Platform Fee and payment processing fees.
7. Trip Changes & Substitutions
7.1 Operating Partners may need to substitute accommodation, activities, or itinerary elements of comparable quality due to circumstances outside their control. Lytt will make reasonable efforts to notify you of material changes in advance.
7.2 If a material change to your Trip is needed before it starts, Lytt will tell you as soon as reasonably possible and explain your options.
8. Assumption of Risk & Your Conduct
8.1 Group travel, adventure activities, and international/domestic travel carry inherent risks, including but not limited to injury, illness, loss of property, and travel disruption. By booking a Trip, you acknowledge and voluntarily assume these risks.
8.2 You agree to comply with the lawful instructions of the Operating Partner's guides/staff and the Creator during the Trip, to behave respectfully toward other Travelers, Creators, and Operating Partner staff, and to comply with local laws at your destination.
8.3 Lytt, the Creator, and the Operating Partner each reserve the right to remove a Traveler from a Trip for conduct that endangers the safety of others, without refund, where such conduct is serious and well-documented.
8.4 Before your Trip, Lytt will send you a pre-trip email covering Trip-specific house rules, safety information, and a reminder of what your Trip includes, as a redundancy alongside the on-ground briefing your Operating Partner provides. This email is a courtesy and does not substitute for the on-ground briefing or for your own responsibility to review and comply with Trip-specific rules.
8.5 Creating content on a Trip. You're welcome to take photos and videos and post about your Trip, including sponsored content for brands you work with, as long as it doesn't disrupt the Trip or other Travelers' experience. Please get a fellow Traveler's consent before featuring them in your content, and respect any filming restrictions at venues or from the Operating Partner's staff.
8.6 Other Travelers' photos. Don't save, share or repost another Traveler's profile photo, or any photo of them you see on the Platform, without their consent.
9. Role of the Creator
9.1 The Creator associated with your Trip lends their taste and creative direction to it, and may join or appear on the Trip depending on the listing. The Creator is an independent contractor to Lytt and is not your travel service provider — the Creator does not design the itinerary and does not operate transport, accommodation, or on-ground logistics.
9.2 If you have a concern about your Trip experience after booking, our support process directs you to flag it either directly with Lytt or through the Operating Partner's ongoing Trip communication channel, depending on how communication is set up for your specific Trip. Unresolved concerns can be escalated to Lytt support as described in Section 15.
9.3 Any giveaways, discounts, or promotional offers a Creator advertises in connection with a Trip are governed by Section 14 (Marketing, Content & Promotions) below and require Lytt's prior approval; they are not guaranteed by Lytt beyond what is confirmed at checkout or in that Promotion's specific terms.
10. Role of the Operating Partner
10.1 The Operating Partner is an independent third party, contracted separately by Lytt, who is responsible for actually delivering the travel services that make up your Trip (accommodation, local transport, guiding, activities, meals as specified, etc.), whether it delivers a given component itself or through a vendor or subcontractor it engages (see Section 3.1).
10.2 The Operating Partner — not Lytt — is primarily responsible for the safe and competent delivery of these services. In the event of an on-trip safety incident, Lytt's role is limited to making reasonable efforts to help coordinate a response (e.g., facilitating communication, escalation to the Operating Partner, and, where appropriate, local emergency services); Lytt does not itself operate emergency response and is not the guarantor of on-ground safety outcomes. Coordination between your Creator, the Operating Partner, and Lytt during your Trip — including through any tools used for that purpose — is provided on a best-effort basis and is never a substitute for local emergency services.
10.3 Self-Certified Representations. Lytt's onboarding of Operating Partners relies on the Operating Partner's own representations regarding matters such as safety practices, licensing, and insurance coverage. Lytt does not independently audit, inspect, or verify these representations, and does not guarantee their accuracy on an ongoing basis.
10.4 Lytt's Operating Partners include both registered businesses and individual or unregistered hosts. This does not change the Operating Partner's responsibilities described in this Section 10.
11. Limitation of Liability
11.1 To the maximum extent permitted by law, Lytt's aggregate liability to you arising out of or relating to a Trip booking is limited to the total amount you paid to Lytt for that Trip (i.e., the Trip Cost and Lytt Platform Fee shown on your invoice, combined — not only Lytt's own fee).
11.2 Lytt is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of the Operating Partner, the Creator, or third parties (airlines, visa authorities, local vendors, etc.) not directly engaged by Lytt.
12. Indemnification
You agree to indemnify and hold harmless Lytt, its officers, employees, and affiliates from claims arising out of your breach of these Terms, your violation of law, or your misconduct during a Trip, except to the extent caused by Lytt's own negligence or willful misconduct.
13. Data Privacy
13.1 Lytt processes your personal data as described in our Privacy Policy.
13.2 To fulfil your Trip, Lytt shares limited personal information with the Operating Partner of your Trip (for example, your name, contact details, and any dietary or medical information you provide). The Creator of your Trip sees a minimised view by default: aggregated information that doesn't identify you individually, such as the number of Travelers and their age range, occupation, or location. A Creator can see fuller details (such as your name, contact details, dietary needs, any medical information you've shared, emergency contact and roommate preferences) only for a limited window around the Trip dates, only if Lytt's team approves a specific request, and every such access is logged. If you join your Trip's WhatsApp group, its members, including the Creator, can also see your name and phone number (see the Privacy Policy, Section 7.2). If you choose to share your profile photo, your photo and first name are also shown to the Creator and to fellow Travelers on Trips you've booked, as described in the Privacy Policy (Section 7.3); you can switch this off at any time. By booking, you consent to this sharing for Trip-fulfilment purposes only.
13.3 Where you add another individual to your booking under Section 2.4, you confirm that you are authorized to give Lytt their name, age, gender (where relevant), email address and phone number, so that Lytt can hold their place and send them a link to create their own account. They then give their own consent to Lytt's processing of their personal data when they create their account and verify their identity.
13.4 Communications. By creating an account or booking a Trip, you agree that Lytt may contact you via email, SMS, WhatsApp, push notification, or phone call for transactional and service-related purposes — including booking confirmations, payment and balance-due reminders, identity-verification links and reminders, waitlist offers, Trip-related updates and safety information, and post-Trip feedback requests. These communications are necessary to provide the service and aren't conditioned on separate consent. Marketing or promotional communications (for example, about other Trips, discounts, or Lytt news) are separate from the above and require your consent, which you may withdraw at any time via the opt-out mechanism provided in that communication.
14. Marketing, Content & Promotions
14.1 Lytt may request your consent to use photos/videos from your Trip for marketing purposes; participation is optional unless stated otherwise for a specific promotional Trip.
14.2 Giveaways & Promotional Offers. From time to time, Lytt — or a Creator with Lytt's prior written approval — may run a giveaway, discount code, contest, or other promotional offer in connection with a Trip ("Promotion"). Unless a Promotion's specific terms state otherwise:
(a) No purchase is necessary to enter a Promotion unless its specific terms clearly say one is required, and every Promotion is run consistent with applicable Indian law on lotteries, prize competitions, and money-circulation schemes.
(b) Any discount, credit, or prize offered through a Promotion is valid only as expressly confirmed to you at checkout or in that Promotion's specific terms — a Creator's or other third party's advertising about a Promotion does not itself create an entitlement.
(c) Lytt may set eligibility criteria, entry limits, and an expiry date for a Promotion, and may modify or withdraw it before a benefit is claimed, except where doing so would take away a benefit you have already validly claimed.
(d) A Creator running a Promotion must have Lytt's prior written approval; a Creator is not authorized to independently promise Travelers a discount, credit, or prize.
14.3 On-Trip Gifts. Lytt may, at its discretion, provide low-value physical items to Travelers in connection with a Trip (for example, a branded tote bag, mug, or similar keepsake) ("Trip Gifts"). Trip Gifts are provided as a courtesy, are not part of the Trip Cost, and are not guaranteed for any specific Trip. Lytt is responsible for sourcing and quality-controlling any Trip Gift it provides, and Lytt's liability for a defective Trip Gift is limited as set out in Section 11. Where the Operating Partner physically distributes a Trip Gift on Lytt's behalf, the Operating Partner is not responsible for a defect in an item it did not source.
14.4 Each Promotion's specific terms, including how to enter, eligibility and prizes, will be shown at the point of entry.
15. Support, Concerns & Grievance Redressal
15.1 For booking, payment, or platform issues, contact Lytt support through the Help section of the Platform, or by email at privacy@lytt.life.
15.2 As required under the Consumer Protection (E-Commerce) Rules, 2020, Lytt has designated a Grievance Officer to receive and resolve consumer complaints: Chirag Kohli, Chief Executive Officer, privacy@lytt.life, Lytt Culture Labs Private Limited, I-201 JMD Gardens, Sector 33, Sohna Road, Gurgaon 122018, Haryana, India. Lytt will acknowledge a complaint within 48 hours and aim to resolve it within one month.
16. Dispute Resolution & Governing Law
16.1 These Terms are governed by the laws of India.
16.2 If you have a dispute with Lytt, please contact us first (Section 15) so we can try to resolve it. This does not affect any right you have under applicable law to approach a consumer commission or court.
17. Modification of Terms
Lytt may update these Terms from time to time. Material changes will be notified to you via the Platform or email before they take effect for new bookings.
18. General Provisions
18.1 Severability. If any provision of these Terms is held invalid, the remaining provisions continue in full force.
18.2 Entire Agreement. These Terms, together with the Privacy Policy and any Trip-specific terms shown at checkout, constitute the entire agreement between you and Lytt regarding your use of the Platform.
18.3 Assignment. Lytt may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights under these Terms without Lytt's consent.
18.4 Notices. Notices to you will be sent to the email/contact associated with your account. Notices to Lytt should be sent to its registered office at I-201 JMD Gardens, Sector 33, Sohna Road, Gurgaon 122018, Haryana, India.